Mystery Shopping Calls

A Mystery Shopper telephones your business anonymously, posing as a regular customer, to experience and evaluate the level of customer service provided.

To download these calls
Simply left click your mouse button on the link opposite and you will be prompted to save this file to your computer. Click 'save' and locate a place on your PC where you would like the file saved and click 'OK'.

The file will automatically save itself to your PC where you can access the calls from there.

Note* you may need to unzip this file.