An objective view of your business through the eyes of your customer.

A Mystery Shopper visits or telephones your business anonymously, posing as a regular customer, to experience and evaluate the level of customer service provided.

How Does it Work?
Our fully independent Mystery Shop and support exercises give an unbiased assessment for monitoring company standards. The services are aimed at company's wishing to achieve or maintain high levels of customer service and satisfaction.

Suitable for Independent Garages, Multi Site Operations and Franchised Dealers. The service we offer is carried out and administered entirely by our own staff, ensuring a consistent standard of inspection, report and analysis.

We can engage your front line employees in everyday customer service situations to provide you with a true, unbiased measurement of customer service and experience.

The acornmysteryshop.com site is currently undergoing development, but please feel free to take a look!