Service Centre Mystery Shopping
A telephone call will be made to your business to pre-book a vehicle in for a scheduled service.

At the agreed time and date the vehicle will be presented at your premises for the service to be carried out, the vehicle will have several agreed pre-induced, readily identified faults...

The original booking call, the actual vehicle reception and collection/payment process, and any additional telephone conversations will be recorded.

The vehicle will be subsequently checked by our engineers to establish the quality of service carried out.

A report will be produced along with a recommendation of action required, tailored to your specific business requirement.

Reports are published on the password protected, secure Acorn Mystery Shop Web site, although physical reports are available if required, unedited video of the whole process including telephone conversations, is supplied either on VHS or DVD as required.