We will make a single call or a series of telephone calls to your business relating to your products and/or services, which will be recorded onto a computer disk.

Each conversation is subsequently analysed by another team member and scored against a set of agreed criterion. The resulting report is further analysed to produce a recommendation of action required. This is tailored to your specific business requirement.

Reports and Recordings are published on the password protected, secure Acorn Mystery Shop Web site, although CD and physical reports are available if required.