Steve Andrews Tyres, Devon

"...both my sons have greatly benefited from their managerial courses.

I honestly did not believe that I would experience such an exceptional difference in their manner, attitudes and delegation skills with their team members since their return from you, along with the increased confidence it has encouraged them to be creative in their every day tasks...

...I still have two staff members waiting for courses, therefore keep me updated when these courses are to take place please."

Alan Denton, Operations Director
Stapleton's

“Once systems were reviewed and analysed it provided us with the opportunity to see how we worked as a business from a different perspective.

It was a positive move to invest in training and improve on existing systems, it's vital that Stapleton's constantly reassess and evaluate the business so that it runs effectively.

We have had a successful few months and we link this directly to the program ”.

Sylvestor Allen, Retail Area Manager
Stapleton's

After attending an Acorn training course admits, “At the beginning we didn't know what we'd get out of training but it has proved to be a great boost for us as individuals and as a company...

...Feedback from those who attended the training sessions has been positive and has inspired renewed enthusiasm...

...Acorn provided experienced professionals with in-depth knowledge of the industry and could talk about the benefits of customer care as well as understanding in depth the business issues”.

Brian Foley, Deeside Tyres

"The Acorn Management Associates mystery shopping programme highlighted areas for improvement within my business...

...Video evidence of a physical mystery shop visit, and recordings of telephone enquiries for my business' services graphically illustrated these areas...

...We were not actually providing the quality of service that I had envisaged...

...Acorn provided a specifically designed follow up training programme, which has improved the processes, skills and confidence levels within our team. We now provide the service levels that exceed my customers' expectations.

Regular mystery shopper telephone calls and the occasional site visit make sure of that."

Gillian Hartley , Kettering Motorist Centre

"A quick note to say that I thought the management development course I attended was very informative, well presented and interesting...

...As a manager for a number of years, I didn't think that I would get much out of the course; however, there were still plenty of new ideas to take on board and lots of new slants on old ideas...

...The workshop staff that have attended your technical courses have also come away with plenty of new ideas, improved skills, and renewed confidence."