Last year Hertfordshire based STS Group made a decision to invest in a full training program for senior team members on the retail side throughout its 52 UK centres.

STS Group aim is to offer a first class to service and ensure customers receive the ultimate customer service experience.

The objective for STS Group was to formulate a development plan to provide a customer service outside the industry's poor reputation.

The first stage was to determine how STS Group was performing at the time so that a bespoke development program could be created to identify specific requirements...

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